Wikimedia OTRS

Wikimedia's OTRS wiki is used as a  workspace for the volunteers working on the Wikimedia OTRS system (Open-source Ticket Request System), which is used to answer queries, complaints, and comment emails received from the public. You can chat with us on IRC in the public channel #wikimedia-otrs. The wiki is live, but requires log-in to view all pages apart from the main front page.